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ALUTECH Privacy Policy

Welcome to ALUTECH Smart App!

Alutech Incorporated LLC (hereinafter “we”, “us”, “our”, “ALUTECH”) takes a responsible approach to protecting the confidentiality of your data. This Privacy Policy (hereinafter - the “Policy”) describes our methods of work to ensure the confidentiality of Personal Data that we process when you use the services provided by ALUTECH.

Before using ALUTECH services, carefully read this Policy and make sure that you understand all the conditions. If you have any questions related to this Policy, please contact Alutech Incorporated LLC. You are not allowed to use the service provided by ALUTECH before you have read and accepted the terms of the Policy. If you complete the registration procedure in ALUTECH Smart or use the service provided by ALUTECH in any other way, you confirm that you have read, understood and accepted ALUTECH Privacy Policy, and also agree to the processing of Personal Data in the agreed scope and purposes.

In case of disagreement with the purposes and conditions of processing of your personal data specified in this Policy, you must stop using the ALUTECH Smart application.

Terms and definitions

Personal Data is information that can be used to establish the identity of a person, either solely on the basis of this information, or on the basis of this and other available information.

A smart device is an electronic device that has the ability to connect to other devices and data networks via wireless access methods.

Application means software installed on mobile devices (phone, smartphone, tablet, etc.) and allowing you to remotely control ALUTECH automatics and other compatible third-party devices, as well as control the situation in the premises using installed monitoring sensors and control devices, receive notifications about dangers and promptly respond to them, choose ready-made work scenarios or create your own, view the history of events, as well as online broadcasts or recordings from a security camera, developed by the Chinese corporation Hangzhou Tuya Information Technology Co., Ltd.

Agreement means the Agreement on the provision of ALUTECH services.

Product means application, ALUTECH services.

What personal data we collect

In order to be able to provide you with services, we will ask you to provide us with the Personal Data necessary for this. If you do not provide Personal Data, we may not be able to provide you with our products or services.

1. Information you provide to us voluntarily
  • Account or profile information. When registering for an account, we may store your name and contact information, such as email address, telephone number, username and login information. In the course of your interactions with our Products, we may additionally collect information from your account, such as your nickname, profile picture, country code, preferred language or time zone.
  • Feedback. When you use the feedback and suggestion features provided in our Products, we collect data such as your email address, mobile phone number and the content of your message in order to be able to promptly address problems and fix device malfunctions.
2. Information we collect automatically
  • Device Information. When you use our Product, we automatically collect device information such as the MAC address of your devices, IP address, wireless information, operating system type and version, application version number, push notification identifier, system log files, and information about the mobile network.
  • Usage data. When you use the Product, we automatically collect usage data regarding visits, clicks, downloads, messages sent and received, and other actions of users of the Product.
  • System log data. When you use our application, the system log and exception log may be loaded from your device.
  • Location information. We may collect information about your geographic location in real time when you use the App.
3. Information related to smart devices:
  • Basic information about smart devices. When you connect your smart devices to our Products, we may collect basic information about your smart devices, such as device name, device ID, online status, activation time, firmware version, and update information.
  • Information transmitted by smart devices. Depending on which smart devices you choose to connect to our Products, we may collect various information transmitted from your smart devices. For example, smart cameras will be able to report images or videos captured by them.

Purposes and legal basis for the processing of Personal Data

Registering and managing the user account used to interact with the Products. The legal basis for this processing is the performance of the Agreement with you in accordance with the terms of use.

Correct operation of the Products in accordance with their functionality. The legal basis for this processing is the performance of the Agreement with you in accordance with the terms of use.

Work of the customer (user) support service. The legal basis for this processing is the performance of the Agreement with you in accordance with the terms of use.

Marketing communication. Providing you with the requested information, sending newsletters and marketing messages, as well as updating the Application, services or offers that, in the opinion of ALUTECH, will be of interest to you. ALUTECH may use Personal Data to invite you to events that may be interesting to you in the opinion of ALUTECH, as well as to invite you to participate in various programs (referral, loyalty programs, etc.) or contests. Each message we send you will contain instructions on how to opt out of receiving further communications of this nature. The legal basis for this processing is your consent. In addition, if you agree to participate in our lotteries, contests or other promotions, we may use your Personal Data to organize such events.

Analytics, improvements and research. ALUTECH uses information that may contain Personal Data for research and analytical purposes. For this, ALUTECH may engage third parties that will act on behalf of ALUTECH. ALUTECH may share the results of such research, including with third parties, in an impersonal form. ALUTECH also uses data that may contain Personal Data in order to assess your needs and determine the required range of Products and improve our Products and marketing campaigns. ALUTECH may invite you to take part in surveys, for example, for market research, in order to analyze how to improve the user experience of the Products, as well as the functionality and quality of our Products. When you receive an invitation to participate in a survey or market research, please read the accompanying information to understand how the processing of personal data will differ from the provisions of this Privacy Policy. If we do so, each message we send you will contain instructions on how to opt out of receiving further communications of this nature. The legal basis for this processing is your consent.

Security, detection and prevention of fraud. ALUTECH uses information that may contain Personal Data in order to prevent fraud and other illegal actions when using our Products. ALUTECH also uses this information to investigate and detect fraud cases. ALUTECH may use Personal Data for risk assessment and for security purposes, including for user authentication. For these purposes, Personal Data may be transferred to third parties, such as law enforcement agencies (in accordance with applicable law) and external consultants. The legal basis for such processing is the need to comply with your legitimate interests, the legitimate interests of ALUTECH, or a third party.

Legal and regulatory issues. In certain cases, it is necessary to use the information provided, which may include Personal Data, to conduct and resolve legal disputes, complaints and investigations, as well as to comply with regulatory requirements, enforce the terms of contracts, and in addition, to respond to requests from law enforcement agencies in accordance with the law.

The legal basis for such processing is the need to comply with your legitimate interests, the legitimate interests of ALUTECH, or a third party, where necessary, in order to fulfill legal obligations (such as responding to requests from law enforcement agencies).

If required by law, ALUTECH will obtain your additional consent before processing Personal Data for direct marketing or other purposes. In all cases when the law does not require obtaining such special consent, you express your consent by using ALUTECH Products.

Who do we share Personal Data with?

ALUTECH provides Personal Data only in the form that is communicated to you. ALUTECH does not sell or lease your Personal Data. ALUTECH shares user data, which may include Personal Data, with third parties only to the extent permitted by law and as indicated below. ALUTECH may provide Personal Data to the following recipients:

  • our commercial partners providing you, directly or indirectly, with your smart devices and/or networks and systems through which you access our Products;
  • to our commercial partners providing ALUTECH services necessary to support and ensure your use of devices, applications, data storage, for example: processing payments and credit cards, provision of infrastructure, information technology services, and other similar services;
  • to our successors in the event of a reorganization, merger, sale, joint venture, transfer of rights, transfer of all or part of our business, assets or shares or other disposition to the above (including in connection with bankruptcy or similar procedures). You will be informed about the occurrence of the above cases by e-mail and / or by posting in the ALUTECH Smart app a clearly visible notice of the change in the ownership structure and the options available to you in relation to your Personal Data;
  • if we believe it is necessary or appropriate: a) to comply with applicable laws and regulations; b) to carry out court orders; c) to respond to requests from government agencies, including government agencies outside your country of residence; d) to protect our rights, our data privacy, security, property and / or rights, data privacy, security or property of other users, including you; e) to enable us to use the remedies available to us to prevent or limit damage that we may suffer.

Information is transferred to third parties not related to the above persons only with your consent. When required by law, ALUTECH will first ask for your consent before transmitting the relevant information.

ALUTECH has the right to publish data in generalized anonymized form, i.e. in a form that does not allow the recipient of such data to identify the user, for example, for the purpose of industry analysis or demographic profiling.

Transfer of collected data to other countries

ALUTECH has the right to carry out cross-border transfer of Personal Data to the territory of a foreign state for the purposes specified in this Policy. Personal Data may be transferred to countries where data protection laws are not as comprehensive as in the European Union. If required by European law, ALUTECH will transfer Personal Data only to those recipients who can ensure the required level of data protection. In such situations, if necessary, ALUTECH will conclude appropriate agreements in order to ensure the protection of user data in accordance with European standards.

Your rights in relation to your Personal Data

We respect your rights in relation to your Personal Data, including your right to control it. If you have any questions regarding your personal data, you can contact us by going to:

Profile - FAQ and Feedback - Feedback

Processing of these requests is carried out within 30 days. If you choose to send us an email, please indicate clearly in your request what information you would like to change, if you would like to remove your Personal Data from our database, or otherwise let us know what restrictions you would like to place on our use of your Personal Data. Please note that for security reasons, we may ask you to verify your identity before taking any further action on your request.

You have the right:

  • get access to your Personal Data that we process;
  • request to correct incorrect or incomplete Personal Data about you, as well as change personal data on your own, when possible, in accordance with the functionality of the Application. You are responsible for the relevance of the Personal Data provided to us. ALUTECH does not verify the accuracy of the data you provide;
  • request the deletion of your Personal Data if there are special grounds (the data ae no longer required for the purposes for which it was obtained; you revoked your consent to the processing of Personal Data; Personal Data were processed illegally, etc.);
  • restrict the processing (temporarily or permanently) of your Personal Data (some or all) in the presence of special conditions (the data are inaccurate; the processing is carried out unlawfully, but you object to the deletion of data, etc.);
  • require us to provide you with a copy of your Personal Data in a standard, structured and machine-readable form and / or, if technically feasible, transfer this information to another service provider;
  • withdraw your consent to our use of your Personal Data or object to such use if it is based on your consent or our legitimate interests.

Note: ALUTECH does not collect personal information from children or about children without the consent of their parents or guardians.

If the Personal Data of the child were provided without the consent of the parent or guardian, then ALUTECH will take the necessary measures, indicated below:

  • ALUTECH shall delete this Personal Data from its files as soon as possible;
  • if deletion is not possible, shall make sure that these Personal Data will not be further used for any purpose or disclosed to third parties.
  • Parents or guardians who have questions regarding the processing of their children’s Personal Data should contact us using the email address specified in this Policy.

    Safety

    ALUTECH ensures the security of storage of personal data in order to prevent unauthorized access to your Personal Data and their misuse.

    ALUTECH applies appropriate corporate systems and procedures in order to protect and preserve the Personal Data provided to us. We also use security procedures and apply technical and physical means to restrict the use of Personal Data and access to it on our servers and devices. Access to Personal Data is provided only to those ALUTECH employees who need it in connection with the performance of their official duties and in compliance with the principles of personal responsibility.

    Data storage

    We store your Personal Data within the term necessary and sufficient for you to use our Products, for us to provide you with our Products, in compliance with applicable law, to resolve disputes with any parties, as well as for other purposes that allow us conduct commercial activities, including the detection and prevention of fraudulent or other illegal activities. The maximum storage period for Personal Data provided by you when using the Products is two years. If the legislation of the country of the place of storage and / or processing of Personal Data establishes a different storage period for Personal Data, we shall store such data for the period established by law.

    If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any account you have registered with us is at risk), you can immediately notify us of the problem by sending Email to: please enter your Privacy Office email address.

    Changes to the Privacy Policy

    ALUTECH has the right to update the provisions of this Privacy Policy at any time in order to reflect changes in our methods of working with information. ALUTECH will notify you of any significant changes by e-mail indicated in your account or by means of a notification in the Application, before such changes take effect. Your further use of the Products will be possible only after confirming your agreement with the terms of the updated Privacy Policy and obtaining consent to its terms.

    COOKIE

    The application uses cookies. This is necessary for its normal operation and traffic analysis. Information about your IP address and user agent, as well as performance and security indicators, is processed by us in order to ensure the quality of services, analyze usage statistics, and identify and eliminate violations.

    By completing the registration procedure in ALUTECH Smart or using the service provided by ALUTECH in any other way, you consent to us being able to download cookies to your mobile terminal or other device. However, you have the option to manage cookies. Please note that deleting or blocking cookies may affect the user experience and some components of the Products may become unavailable.

    Contact details

    You can send all your questions using the following contact details:

    • ООО "Алютех Инкорпорейтед"/"Alutech Incorporated" LLC
    • Postal address: 220075, Республика Беларусь, Минская область, Минский район, СЭЗ «Минск», ул. Селицкого, 10-301 (Minsk area, Minsk region, FEZ “Minsk”, 220075, 10-301, Selitskogo str., Republic of Belarus)
    • E-mail: smart_support@alutech-mc.com